Business Process Management
BPM, for short, includes everything that has to do with processes within an organisation. An example would be mapping out and improving processes.
But why would you use Business Process Management?
Processes make sure an organisation keeps its customers satisfied and possibly makes profit. It is important to keep these processes structured and maybe even improve them. BPM is concerned with these tasks.
The four steps of Business Process Management
BPM can be divided in four steps:
- Process identification
Mapping processes makes it easier for employees to get an oversight of all tasks and streams within an organisation. This “map” shows all processes and their relations to each other.
- Process description
By using a Makigami of een Value Stream Map (VSM) you will start describing these processes that have been mapped out. A SIPOC contributes by determining who is involved in these processes. Which tool you choose, depends on your final goal.
- Process analysis
In this phase, you fulfill tasks that lead to the final phase: process optimisation. You will, for example, collect data of systems from which you will conclude something in the next phase. If there is no data that can be trusted, then wait no longer and start measuring.
- Process optimisation
There are many ways in which a process can be optimised. Lean provides your organisation with many tools. A well-known tool is looking at processes from the perspectives of seven different types of waste. Determine whether the process adds value for the customer. If not, these can be eliminated. However, sometimes there are processes that do not add value, yet are legally required.